Customer Service

FineWineHouse
901 W. Foothill, Suite A
Upland, CA 91786

INTERNET HOURS
9AM - 4PM Pacific Time
Monday - Friday
Phone: (909) 981-6555
Fax: (909) 912-8225
Email: Sales@FineWineHouse.com

Note: You must be 21 years of age or older to purchase alcohol. An adult must be present upon delivery to sign for your package.  

Shipping & Delivery

We cannot ship to Alabama, Alaska, Connecticut, Illinois, Iowa, Kentucky, Louisiana, Massachusetts, Mississippi, North Dakota, and Oklahoma

We are able to send only wine shipments to Arkansas, Delaware, Hawaii, Maine, Maryland, New York, Texas, Utah, Virginia, and Wisconsin.


Privacy & Security
We believe in your right to privacy. What information do we gather? How do we use it?

When you place an order: FineWineHouse.com needs to know your full name, credit card number and expiration date as they appear on the credit card. We also need your billing address, shipping address, home phone number, and email address. This information allows to fill your order, contact you regarding your order, and ship your order to you.

Protecting your information: When an order is placed at FineWineHouse.com, we use a secure server. The secure server software (SSL) encrypts all information you enter into the form before it sends it to us.

Disclosure of Personal Information: FineWineHouse.com will not sell, trade or rent personal information about our customers or visitors to others. We will never willfully disclose any information about any of our customers to any third party without first receiving that individuals permission.

Returns & Replacements
Although we are usually able to ship your order on the same day, occasionally, demand for limited supplies will deplete our stock of a particular wine. If this is the case, the item will be placed on backorder and we will notify you via e-mail. If you would like to receive the item when it becomes available, your credit card will be charged for the item only when it is shipped. Any order that is refused or returned after three attempts to deliver shall be refunded for the amount of the product ONLY. The shipping charges will not be refunded.

Ordering
All orders are subject to acceptance by our company officer. Our acceptance shall not be construed as an acceptance of printed terms and condition on the purchase order from of the buyer, hereunder (Buyer), that are inconsistent with or additional to our terms and conditions, unless specifically in writing by our authorized officer. No sales representative, agent, or employee of our company is authorized to alter, vary, or waive any of these terms and conditions, Such as require the written approval of our authorized officer. All purchases by California residents are subject to California sales tax of 8.75%. All orders shipping into the State of New Hampshire will be taxed an additional 8%, per New Hampshire requirements and all orders shipping into the State of Wyoming will be taxed an additional 12%, per Wyoming requirements and all orders shipping into the State of Washington will be taxed an additional 8.9%, per Washington requirements.

Payment, Pricing & Promotions
All prices are subject to change without notice. Orders for immediate shipment will be billed at the price in effect on the date the order is received. Orders specifying future dated shipments may, unless otherwise agreed to, be billed at the price on the date of the shipment. Our prices do not include any present or future sales, use, excise or other municipal, state, or federal taxes. Consequently, in addition to prices specified herein, the Buyer agrees to reimburse us for any and all taxes which may become payable with respect to this transaction. We honor payment by Visa, Mastercard, Discover, Amex, Check, Cash, Money Order, and Bank Transfer.

Viewing Orders
All orders placed on the website will be accessible 24 hours a day, 7 days a week. You will also receive a copy of your order and order status whenever available.

Updating Account Information
We ask that you protect your account information and regularly update your information so you can maximize the benefit of being a member. We will periodically send email promotions and newsletters and it is important that we have your contact information.

You can use the form below to contact us by email