901 W. Foothill, Suite A
Upland, CA 91786
9AM - 4PM Pacific Time
Monday - Friday
Toll Free Phone: (877) 981-6555
Local Phone: (909) 981-6555
Fax: (909) 912-8225
Note: You must be 21 years of age or older to purchase alcohol. An adult must be present upon delivery to sign for your package.
Shipping & Delivery
Unfortunately, we cannot ship to PO Boxes, APO/FPO addresses, or internationally. We cannot ship to the following states: Alabama, Alaska, Illinois, Mississippi and Utah. Alcoholic beverages with more than 70% alcohol content (140 proof), including 95% grain alcohol and 150 proof rum, are not available for purchase. Alcoholic beverages with less than 24% alcoholic content are not subject to hazardous materials regulations. ABSOLUTELY NO ALCOHOLIC BEVERAGES OVER 24% ALCOHOL (48 PROOF) CAN BE SHIPPED BY AIR. All orders have a $5 handling fee, including 'Free Shipping' items.
Privacy & Security
We believe in your right to privacy. What information do we gather? How do we use it? When you place an order, FineWineHouse.com needs to know your full name, credit card number and expiration date as they appear on the credit card. We also need your billing address, shipping address, home phone number and email address. This information allows to fill your order, contact you regarding your order, and ship your order to you. Protecting your information: When an order is placed at FineWineHouse.com, we use a secure server. The secure server software (SSL) encrypts all information you enter into the form before it sends it to us. Disclosure of Personal Information: FineWineHouse.com will not sell, trade or rent personal information about our customers or visitors to others. We will never willfully disclose any information about any of our customers to any third party without first receiving that individuals permission.
Returns & Replacements
Although we are usually able to ship your order on the same day, occasionally, demand for limited supplies will deplete our stock of a particular wine. If this is the case, the item will be placed on backorder and we will notify you via e-mail. If you would like to receive the item when it becomes available, your credit card will be charged for the item only when it is shipped. Any order that is refused or returned after three attempts to deliver shall be refunded for the amount of the product ONLY. The shipping charges will not be refunded.
All orders are subject to acceptance by our company officer. Our acceptance shall not be construed as an acceptance of printed terms and condition on the purchase order from of the buyer, hereunder (Buyer), that are inconsistent with or additional to our terms and conditions, unless specifically in writing by our authorized officer. No sales representative, agent or employee of our company is authorized to alter, vary, or waive any of these terms and conditions, Such as require the written approval of our authorized officer. All purchases by California residents are subject to California sales tax of 8.75%. All orders shipping into the State of New Hampshire will be taxed an additional 8%, per New Hampshire requirements and all orders shipping into the State of Wyoming will be taxed an additional 12%, per Wyoming requirements and all orders shipping into the State of Washington will be taxed an additional 8.9%, per Washington requirements.
Payment, Pricing & Promotions
All prices are subject to change without notice. Orders for immediate shipment will be billed at the price in effect on the date the order is received. Orders specifying future dated shipments may, unless otherwise agreed to, be billed at the price on the date of the shipment. Our prices do not include any present or future sales, use, excise or other municipal, state, or federal taxes. Consequently, in addition to prices specified herein, the Buyer agrees to reimburse us for any and all taxes which may become payable with respect to this transaction. We honor payment by Visa, Mastercard, Discover, Amex, Check, Cash, Money Order, Bank Transfer.
All orders placed on the website will be accessible 24 hrs a day, 7 days a week. You will also receive a copy of your order, and order status whenever is available.
Updating Account Information
We ask that you protect your account information and regularly update your information so you can maximize the benefit of being a member. We will periodically send email promotion and newsletter and it is important that we have your contact information
You can use the form below to contact us by email